HOW TO HIRE...

Does Olivia Roat London have a physical shop?

We have a studio, wear you can make appointments to see and try on all the hats. For our address and appointments please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Can I pick up and drop off my hats at the studio?

Yes, absolutely. We will arrange times with you first.

When should place my order?

You can place your order and reserve your hat as soon as you know which style you want.

Ideally, if you can you should make your reservation at least three weeks in advance of your event to help guarantee you get your first choice - but this is not essential.

When does my rental period begin and end?

Your rental period starts on the day your order is delivered, for example, if your hat is delivered on a Friday for a 4 night rental, that is your start date and you would need to drop your box into your local Post Office on Tuesday before 5pm (4 nights later).

If you were not able to receive delivery then that wont be counted. It starts as of the first attempted delivery date.

My rental period ends on a Sunday or Bank Holiday, what should I do?

We ignore Sundays or holidays when the Post Office is closed - so don't worry, just drop your box into your local Post Office the next working day.

Your package will be delivered to us the following business day and we will confirm everything by email.

How will my card be charged?

Olivia Roat London will charge your card with the full amount of the worth of the hat you have chosen to hire. Once returned to us we will refund the remaining amount back to your card minus the hire fee and or cancellation fees, overdue fees and damage costs.

What happens if the hat has been damaged during my hire?

If a product is returned in a damaged or dirty condition that exceeds normal wear and tear, as determined by Olivia Roat London in its sole discretion, you agree that Olivia Roat London may invoice you for the repair or at worst the full cost of replacing such product as well as charge you the full amount of any lost earnings or incurred costs resulting from the damage. The product replacement fee will vary depending on the specifics of each hat and its amount is to the full discretion of Olivia Roat London.

Please contact Customer Service for help or more information: This email address is being protected from spambots. You need JavaScript enabled to view it.

RETURNS

How do I return my hat?

You can drop that at off with us at the studio. Please contact us to arrange a time at This email address is being protected from spambots. You need JavaScript enabled to view it.

Or you can return by post. Follow these steps below to return a hat.

1. Pack the hat in its original packaging and stick on the Olivia Roat London return address label provided inside the box and fill out the return form enclosed.

2. Drop your box at the local Post Office before 4.30pm. No additional fees or postage will be needed. Please ensure you keep your receipt safe as this is your proof of postage and has the tracking number. If an item doesn't arrive back with us and you cannot prove you sent it, we will charge you for the loss of the item.

3. All packages are on a 'Next Day' service so we will receive the box back the next working day before 1pm and will email you to confirm receipt.

What if I miss my return date/time?

Should an item not be returned within the pre-determined date, we reserve the right to charge your card accordingly.

You will be charged late fees to the value of £10.00 for every day it is overdue.

Order Cancellation Policy

If you wish to cancel your order please let us know as soon as you can by contacting us on This email address is being protected from spambots. You need JavaScript enabled to view it. and we will be happy to take care of it for you.

We will charge a cancelation fee of £20.00 for any cancellations made within 4 days of the due hire.

Please contact Customer Service for help or more information: This email address is being protected from spambots. You need JavaScript enabled to view it.

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